The more closely we work with our customers, the greater the difference we can make for them. Being closer to customers doesn’t just mean we can be more responsive to their needs. It also helps us to listen better – to understand their concerns, cultures and ways of working. And to be alert to new thinking and ideas that enable us to deliver ever better advice, service and solutions.
That’s why we attach so much importance to our people. To a leadership style that encourages openness, fresh thinking and initiative. To a collaborative culture that values ideas and determination to add value for our customers. Colleagues who are down-to-earth, positive, energetic and optimistic make strong teams who get results.
